All About Quality Management Systems and the OMS Feature in Smart Factory MOM
We will also delve into the definitions, benefits, principles, and methods of quality management systems. In the later part of this guide, we will explore an innovative feature known as Operating Method Sheets (OMS) within the Smart Factory Manufacturing Operations Management (MOM) solution, highlighting how it empowers businesses to maintain high-quality production through electronic step-by-step instructions, non-linear processes, and adaptability to various scenarios. Let’s begin the journey to enhance the quality of your operations and customer satisfaction.
What is a Quality Management System (QMS)?
Principles of Quality Management
- Planning with Quality: Quality management begins with setting clear objectives and a well-defined roadmap for achieving them. This includes identifying customer expectations and the standards that must be met.
- Quality Assurance: Ensuring that the processes, procedures, and resources are in place to consistently produce products or services that meet the established quality standards.
- Quality Control: It refers to the systematic examination and monitoring of processes and outputs to detect and correct any deviations from the defined quality standards. This includes methods such as inspections, testing, and data analysis.
- Enhancement of Quality: It refers to a commitment to continual improvement. This involves learning from past experiences, customer feedback, and the latest best practices to evolve and refine processes over time.
- Customer-Oriented: Meeting or exceeding customer expectations is paramount. Quality management focuses on understanding and fulfilling the needs of clients.
- Leadership: Effective leadership is crucial for creating a quality-driven culture within the organization. Leaders set the tone and direction for quality initiatives.
- Engaging People: Involving employees at all levels is essential. Engaged and motivated employees are more likely to contribute to quality improvement.
- Process Approach: Quality management emphasizes a process-oriented approach, where understanding, managing, and optimizing processes are vital for consistent quality.
- Continuous Improvement: The pursuit of ongoing improvement is a core principle. Identifying areas for enhancement and actively making changes lead to higher-quality outcomes.
- Evidence-Based Decision Making: Decisions should be driven by data and factual information. This ensures that choices are well-informed and based on evidence.
- Managing Relationships: Collaborating effectively with suppliers and stakeholders is essential. Strong relationships support the flow of resources and information, contributing to overall quality.
Advantages of Implementing a Quality Management System
Enhanced Customer Satisfaction
Increased Employee Engagement
Effective Risk Management
Quality Management Methods
Standardized Methods: Any QMS that complies with a set of federal codes and regulations is considered standardized. Notable examples are the various ISO certifications:
- ISO 9000 Series
- ISO 14000 Series: Environmental Management
- ISO 13485: Medical Devices
- ISO 19011: Auditing Management Systems
- ISO/TS 16949: Automotive Management
Total Quality Management (TQM): TQM places a strong emphasis on quality in all aspects of an organization. By aligning all internal operations with the company’s principles and beliefs, focusing on the long-term development of high-quality products and customer service. This involves evaluating each process to determine its contribution to the company’s main objectives and implementing flexible solutions when necessary.
Continuous Quality Improvement (CQI): The primary goal of Continuous Quality Improvement (CQI) is the continual and ongoing improvement of internal teams and individuals involved in quality control. Incentives play a crucial role in this approach. Many organizations, even those not using CQI as their primary QMS, have adopted the “Plan, Do, Check, Act (PDCA)” methodology.
Six Sigma: Six Sigma is a data-driven, perfection-focused approach to quality control. It employs precisely defined processes, including “define, measure, analyze, improve, and control”, to achieve continuous improvement and reduce variability. Many large organizations widely adopt six sigma, often involving extensive and specialized training.
Establishing and Implementing QMS
Design and Build: The design and build phases establish the framework, processes, and implementation strategies of a QMS. Senior management should oversee this phase to ensure that the systems align with the company’s and clients’ needs.
Deployment: Breaking down each process into smaller steps and providing personnel with training, documentation, education, and key performance indicators (KPIs) ensures that deployment is executed in a granular manner. Company intranets are increasingly facilitating the implementation of quality management systems.
Control and Measure: Measurement and control are integral to creating a QMS, achieved primarily through regular, systematic audits of the system. The specifics of measurement and control differ significantly between organizations, depending on factors such as size, potential risk, and environmental impact.
The Innovative OMS Feature in Smart Factory MOM
What is OMS?
Flexibility and Adaptation to Varied Scenarios
Key Features of OMS in Smart Factory MOM
Unlimited Process Customization
Manufacturers can define and execute unlimited processes, sections, and instructions, tailoring the system to their unique needs.
OMS includes electronic chronometers and timers to record time and planned wait times within processes, enabling precise control over time-related factors.
OMS allows for the inclusion of open-ended and directed questions, with actions triggered by responses. This interactive element enhances the guidance provided to operators.
Transaction instructions are supported, enabling the recording of consumption and other critical transactional data.
OMS enables the definition of mandatory and optional steps, as well as action restrictions based on responses, ensuring a flexible and adaptive process flow.
The system features a user-friendly interface for easy process assignment and utilization, reducing the learning curve for operators.
Versioning and Engineering Change Notice (ECN) control for processes in electronic formats ensures that manufacturers can seamlessly manage process revisions.
Electronic distribution of processes eliminates the need for paper-based documentation, contributing to a more sustainable and efficient manufacturing environment.
OMS supports processes with conditional branching and multiple execution paths, enabling manufacturers to address complex production scenarios.
To enhance instructions, OMS offers multimedia support, including images, videos, text files, data tables, and more. This multimedia integration provides visual clarity and aids in comprehension.
Compliance and Traceability
OMS ensures compliance with process sections and enables dynamic traceability of processes. This is crucial for quality assurance and regulatory adherence.